Terms and Conditions

1. Acceptance of Terms

By accessing and using Pinnacle Naturals' services, including our website and mobile application, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Eligibility and Registration

By using our services, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You may register through our app or website to access order and payment features. You are responsible for maintaining the accuracy of your account information.

3. Use of Services

3.1 Permitted Use

Our services are intended for personal, non-commercial use. You may use our platform to:

• Browse and purchase our natural dairy products
• Access information about our farming practices
• Manage your subscription and delivery preferences
• Contact our customer support team

3.2 Prohibited Activities

You agree not to:

• Use the platform for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our services
• Upload or transmit harmful content or malware
• Violate any applicable laws or regulations

4. Products and Orders

4.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is error-free, complete, or current. All products are subject to availability.

4.2 Order Acceptance

All orders are subject to acceptance by Pinnacle Naturals. We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent or violate these terms.

4.3 Pricing and Payment

Prices are displayed in Indian Rupees and are subject to change without notice. Payment must be made at the time of order placement through our accepted payment methods.

5. Account Security

You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify us of any unauthorized use of your account. Pinnacle Naturals is not liable for any loss resulting from unauthorized use of your credentials.

6. Intellectual Property

All content on our platform, including text, images, logos, and software, is owned by Pinnacle Naturals or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

7. Limitation of Liability

We work hard to make sure the Pinnacle Naturals app and services run smoothly. However, please understand that:
The app is provided “as is” — meaning we cannot promise it will always be free from errors, interruptions, or technical issues.
While we do our best to provide accurate and reliable information, we cannot guarantee that all content will always be complete or up to date.
We cannot be responsible for problems outside of our control, such as internet outages, unauthorized access to your device, or third-party service failures.
To the extent allowed by law, Pinnacle Naturals is not responsible for any indirect, incidental, or consequential losses or damages that may result from using (or being unable to use) the app.
That said, nothing in this section limits your legal rights as a consumer, or our responsibility if something we do causes serious harm due to negligence or fraud.

8. Compliance with Law

Your use of Pinnacle Naturals services shall be governed by Indian laws. We reserve the right to provide any usage-related data to law enforcement or regulatory bodies as required by law.

9. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

10. Termination

We may terminate or suspend your account and access to our services at our discretion, without prior notice, for conduct that we believe violates these terms or is harmful to other users or our business interests.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us through our customer support channels available in our mobile application or website.