Shipping & Delivery Policy

1. Delivery Overview

At Pinnacle Naturals, we are committed to delivering the freshest dairy products from our farm directly to your doorstep. Our delivery system is designed to maintain the highest quality and safety standards while ensuring convenience for our customers.

2. Delivery Areas and Zones

We currently serve customers across Hyderabad and surrounding areas. Our delivery zones are strategically planned to ensure the freshest products reach you at the optimal time.

3. Delivery Scheduling

3.1 Available Time Slots

Choose from the following delivery time slots based on your location:

3.2 Same-Day Delivery

Orders placed before 10:00 PM can be scheduled for next-day delivery. For same-day delivery (where available), orders must be placed before 6:00 AM.

3.3 Subscription Deliveries

Subscription customers can set their preferred delivery time and frequency. You can modify your delivery schedule up to 24 hours before the next delivery.

4. Delivery Charges

Zone	Standard Charge	Free Delivery Threshold	Express Delivery
Zone 1 (Central)	₹20	₹300	₹50
Zone 2 (Extended)	₹25	₹500	₹60
Zone 3 (Suburban)	₹30	₹750	₹70

5. Product Handling and Safety

5.1 Cold Chain Management

We maintain a strict cold chain from farm to delivery to preserve product quality and safety:

• product is collected and immediately chilled to 4°C at our facility
• Refrigerated vehicles maintain temperature below 6°C during transport
• Insulated packaging for extended freshness
• Temperature monitoring at every stage of delivery

5.2 Hygiene Standards

• All delivery personnel undergo regular health check-ups
• Vehicles and equipment are sanitized daily
• Contactless delivery options available
• HACCP-compliant handling procedures

6. Order Tracking and Updates

6.1 Real-Time Tracking

Track your order in real-time through our mobile app:

• Order confirmation and estimated delivery time
• Live tracking when your order is out for delivery
• SMS and push notifications for delivery updates
• Delivery completion confirmation with timestamp

6.2 Communication

Our delivery team will contact you:

• 30 minutes before delivery for confirmation
• If there are any delays or issues
• For delivery instructions or gate codes
• To confirm contactless delivery preferences

7. Delivery Instructions and Preferences

7.1 Special Instructions

You can provide specific delivery instructions such as:

• Gate codes or access instructions
• Preferred delivery location (doorstep, security, etc.)
• Alternative contact numbers
• Specific timing preferences within your selected slot

7.2 Contactless Delivery

For safety and convenience, we offer contactless delivery options:

• Products left at your doorstep with notification
• Digital payment confirmation
• Photo confirmation of delivery
• Minimum contact with delivery personnel

8. Missed Deliveries and Rescheduling

8.1 Failed Delivery Attempts

If we're unable to deliver your order due to unavailability:

• First attempt: We'll try to contact you and wait for 10 minutes
• Second attempt: Rescheduled for the next available slot
• Third attempt: Order may be cancelled with full refund

8.2 Rescheduling

You can reschedule your delivery up to 2 hours before the delivery window through:

• Mobile app delivery management
• Customer support chat or call
• SMS reply to delivery confirmation

9. Weather and External Factors

9.1 Adverse Weather Conditions

During severe weather conditions (heavy rain, flooding, storms), deliveries may be:

• Delayed with advance notification to customers
• Rescheduled to the next available safe delivery window
• Cancelled with full refund if safety is compromised

9.2 Festival and Holiday Schedule

Delivery schedules during festivals and holidays:

• Advance notice of any schedule changes
• Alternative delivery arrangements where possible
• Extended ordering windows before holidays

10. Customer Responsibilities

To ensure smooth delivery, customers should:

• Provide accurate and complete delivery address
• Be available during the selected delivery window
• Provide working contact numbers
• Inform us of any access restrictions or special instructions
• Check products immediately upon delivery and report any issues

11. Packaging and Environmental Responsibility

11.1 Sustainable Packaging

We're committed to environmental responsibility:

• Reusable glass bottles for product delivery
• Biodegradable packaging materials where possible
• Minimal packaging to reduce waste
• Return and reuse programs for containers

11.2 Container Return Program

Participate in our eco-friendly container return program:

• Return empty bottles during your next delivery
• Receive credits towards future purchases
• Help us maintain sustainable delivery practices

12. Contact for Delivery Issues

For any delivery-related concerns or questions, contact us immediately: