Privacy Policy

1. Our Commitment to Privacy

Pinnacle Naturals is committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information when you voluntarily provide it:

Information Type	Purpose	When Collected
Name and Contact Details	Account creation, order processing, customer support	Registration, checkout
Delivery Address	Product delivery, location-based services	Order placement
Phone Number	Order updates, delivery coordination	Account setup, checkout
Email Address	Account verification, newsletters, order confirmations	Registration, subscription
Payment Information	Transaction processing	Purchase, subscription

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and preferences
• App performance and crash reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Processing and fulfilling your orders
• Managing your account and subscriptions
• Providing customer support and assistance
• Coordinating product deliveries

3.2 Communication

• Sending order confirmations and updates
• Notifying you about delivery schedules
• Sharing product information and offers (with consent)
• Responding to your inquiries and feedback

3.3 Improvement and Analytics

• Analyzing usage patterns to improve our services
• Personalizing your experience
• Developing new features and products
• Ensuring platform security and preventing fraud

4. Information Sharing and Disclosure

We may share your personal information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in delivering our services, including:

• Payment processors for secure transaction handling
• Delivery partners for product fulfillment
• Cloud storage providers for data hosting
• Analytics services for performance monitoring

4.2 Legal Requirements

Your data may be disclosed under the following circumstances:

• As required by law or legal processes
• To enforce our Terms and Conditions or investigate violations
• To protect the security and rights of Pinnacle Naturals or its users
• In response to valid government requests

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Secure payment processing through certified providers

5.1 Payment Security

We do not store complete payment card details on our servers. All payment transactions are processed through PCI DSS-compliant payment processors who maintain the highest security standards.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Generally:

• Account information: Retained while your account is active
• Transaction records: Retained for 7 years for accounting and legal purposes
• Marketing data: Retained until you withdraw consent
• Technical logs: Retained for 12 months for security and analytics

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• Download your data in a portable format

7.2 Control and Deletion

• Delete your account and associated data
• Withdraw consent for marketing communications
• Opt-out of non-essential data collection

7.3 Communication Preferences

You can manage your communication preferences through your account settings or by using the unsubscribe links in our emails. Note that you cannot opt-out of essential service communications related to your orders.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These help us:

• Remember your preferences and settings
• Analyze website performance and usage
• Provide personalized content and recommendations
• Ensure security and prevent fraud

You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, through other communication channels.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through:

• Customer support chat in our mobile app
• Email through our website contact form
• Phone support during business hours